Foyleside Leads with Ask for Angela Staff Training

Ask for Angela Vulnerability Training
Paul Doherty Ask for Angela Ambassador

Foyleside Shopping Centre in Derry, Northern Ireland recently rolled out our online Ask for Angela Vulnerability Training to staff members to ensure everyone was confident in recognising and responding to people in potentially vulnerable situations.

 

Following the training, the scheme was rolled out across the premises and all key staff were fully briefed on the protocol surrounding the scheme and the action they should take.

 

All 55 tenants were emailed to ensure they were aware of the scheme’s implementation and how to act if someone were to ask for ‘Angela’, as well as informative materials being displayed in key locations and a centralised file being created and placed onsite to support staff in the handling of any incidents.

 

Paul Doherty, Centre Manager and Ask for Angela Ambassador said: “The initiative has been well received by both customers and the team, reinforcing our commitment to providing a safe and supportive environment throughout the scheme.”

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